Uploading .jpg image in header gets error message: "Acrobat.com encountered an unexpected error."

hi,

i'm newbie trying see if can organization start using formscentral.  set basic form , trying insert image header properties.  select "text & image", browse select image, , click ok.  receive "acrobat.com encountered unexpected error" message.  not have basic or plus subscription. 

 

any ideas?  in advance!

hi,

 

generally when customers have seen error it's been caused 1 of 2 things:

    - organizations department blocking image uploads

    - version of flash or browser has bug

 

things can try:

   - try uploading image outside organizations network

  - upload latest version of flash here - http://get.adobe.com/flashplayer/

   - try browser, support ie, firefox, chrome , safari

 

can tell me browser (name , version), operating system (name , version), , flash version using?  can find flash version going here - http://www.adobe.com/software/flash/about/

 

thanks,

todd

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