i bought elements 10 couple of weeks ago, has been working fine, not start up. opens, when "open file" options selected, hangs , crashes. scanned viruses, not problem - please help!!
the editor saved prefs corrupted. may need rebuild editor preferences resolve conflicts. hold down ctrl+shift+alt keys (cmd+opt+shift on mac) , simultaneously click on edit button on welcome screen. release 3 keys , behind welcome screen closing it. or hold down keys whilst clicking on desktop icon editor application or photoshopelementseditor.exe in programs folder. keep holding down 3 keys until settings option. you should see pop box words: delete adobe photoshop elements settings file? click on yes then wait whilst elements rebuilds preferences. the folders blue icon being managed elements organizer. right-click on yellow folder , choose import.
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