hi all,
as know, channels use access bc support forums, chats , cases. there have been many discussions in past related , fact don't provide phone support.
please allow me explain why consider chat way go , best solution supporting partner community:
1) chat easy acces. click help & support in partner portal/admin console , click away reaching through chat. besides this, can access chat here, right post.
2) chat offers approximately same level of communication, engagement , feetback phone does.
3) chat offers immediate response phone support does.
4) can have access chat transcript further reference, while can't obtain copy of conversation on phone.
5) must share screenshots, kb docs , step step instructions. couldn't on phone.
6) it's hard troubleshoot websites on phone. working long urls hard, pointing out elements in screenshot impossible , talking #content-nav{border: 1px solid #a456b7} on phone nightmare.
please let know think. feedback appreciated, always.
thanks,
vlad
i prefer chat support on phone anyways. i'll add reasons why:
7) don't have try , stuff on computer phone pasted ear
8) many times when support (not adobe) based in country techies have strong accent imagine case here hard understand. type doesn't have accent.
9) forums first provides more documentation content in way of others having same issue. easy find answers , frees chat , cases more specific cases.
i think more in opinion guys doing right.
More discussions in Business Catalyst
adobe
Comments
Post a Comment